: EnglishShort Description
: In today’s fast-paced world, customer service providers need to rely on email and telemarketing to stay connected to customers. The use of email has revolutionized the way the working world communicates. Email lets customer service workers stay connected to customers asynchronously, without having to talk directly to them. When used properly, email is a very effective service tool. Another way to stay connected to busy customers is through telemarketing. This can be a difficult at times, because the wrong telemarketing approach will turn off customers. This course discusses digital communications. It is designed for a general business audience.Instructor Description
: This class is an independent-study course. Students will have all the resources needed to successfully complete the course within the online material. A student helpdesk is available for technical support during the course enrollment.
Broadband or high-speed internet access is required. Broadband includes DSL, cable, and wireless connections.
1 GB RAM minimum recommended
Windows XP, Vista or 7
Mac OS X 10 or higher
MUST have Microsoft Window Operating Systems over Bootcamp (Bootcamp is a free download from Apple''s website)
Google Chrome is the best browser for this course
Cookies MUST be enabled
Pop-ups MUST be allowed (Pop-up Blocker disabled)
Kindle Reader App is needed for many courses (No special equipment needed. This can be downloaded onto your computer.)
Adobe PDF Reader
Adobe Flash Player
Adobe Acrobat Reader, Apple Quicktime, Windows Media Player, &/or Real Player
PowerPoint Viewer (Use this if you don''t have PowerPoint)